Heinz Ketchup is well worth waiting for and so was their new Sandy Beige Tennant floor. Here’s what they have to tell us:
“The maintenance floor looks fantastic and the men are thrilled. They moved their equipment back into place and everyone who comes into their area remarks on how great it is! We are a big fan of your husband and son!

Thank you and we look forward to hearing from you.”

Regards,

Pam

Pamela Dolinar
H. J. Heinz Company

Just you wait – there’s another new floor landing at Heinz Hangar Pittsburg Int’l Airport in October 2010!

It is very refreshing and a pleasure to work with you, Brian, and Chris. A team you have assembled that takes such great pride and strives to perfection.We are looking forward to the completion of the main hangar floor. Please let us know the date you have in mind so that we can plan accordingly.

 Thank you again,

Abby

H. J. Heinz Company
Aviation Department

Here’s a nice report for a job well done from Hershey-Reese Candy:
“Please accept my sincere thanks for the floor jobs you guys have done up to this point. As usual, you have delivered once again, a superior job in a very short timeframe, and I for one, appreciate it. It makes things so much easier when you have the right talent doing the job. Looking forward to future jobs coming up … Thanks again!

Please extend my thanks to your crew also…. ”

Dale Seibert
Reese Engineering

So I’m eating quite the unorthodox breakfast this morning. Although, when I think about it, bread and pork was involved, so that’s not so strange. I had a Kunzler hot dog, on a Martin’s Potato Roll, with Heinz Sweet Relish. Oh, and a cup of coffee. As I was eathing and “relishing” all that was wholesome and delicious I started thinking. Hmmm, Martin’s Famous Pastry Shoppe and Heinz are both customers of ours. Well, two out of three isn’t bad. Come on Kunzler! But I digress…I love the idea that at Hi-Tech we work installing our floors in the best and oldest institutions in the country. We help them, they help us, and the world goes round and round. I think I’ll have a Reese’s Peanut Butter Cup for dessert! Yeah, they’re our customer too – SWEET!

What do Brian Sunday, President of Hi-Tech Concrete Coatings, Inc., Captain Sully, and MacGyver have in common? Resourcefulness. After reading Common Understanding: Conversations With Your Intuitive Mind by David W. Wimer in Lancaster B2B Magazine August 2010*, it was evident that we have a “reservoir of experiences” to draw from with Brian. He has, as Mr. Wimer writes, “an ability to assess what is occurring in real-time and to generate instant solutions from a reservoir of experiences, better known as intuition.” At Hi-Tech we call Brian, our “MacGyver”. The wheels of his mind are always turning to find ways to make things happen. All of us here have come to depend on his ingenuity and try to imitate it. His imagination is at work finding the best, most efficient path for any task, tailoring the project to benefit the customer above and beyond the work at hand. His “intuitive mind produces value for our customers.” In this thought-provoking, mind-opening article Mr. Wimer shows how “thought leaders are developing this remarkable leadership capability.” He goes on to explain that rather than focusing on the negative, for instance what’s wrong with a situation and trying to fix it, “focus on what’s magnificently working right.” In our case, the champion teamwork and great leadership of our company, “blending individual talents with the consciousness of the group” produces outstanding solutions for our customers’ substrate and floor surface needs.
*http://www.business2businessonline.com/index.php/component/content/article/1/309-common-understanding-.html

Increase your facility safety with NFSI-certified coatings. Hi-Tech Concrete Coatings applies Tennant Company’s Eco-DQF Quartz Floor System with Eco-TCU non-yellowing urethane topcoat and Eco-HTS High Protection Satin Urethane topcoat. These products are certified as “high-traction”. This means they can reduce a facility’s risk of slip and fall. When properly applied and maintained, your floors, coated with these Tennant products will create a safer environment for your employees and customers.

What is NFSI? National Floor Safety Institute. Products must pass comprehensive safety tests to be awarded this certification. Click on the brochure link below to learn more.

NFSI-certified Coatings

Can we say that? Can an emotion be attached to the customer experience?
We often hear and crave feedback on how we performed after a project is completed, or even praise while a job is in progress. The feeling we get is motivating and satisfying. Emotions are stirred when we hear good things about our work and the people on our team.
The reason for the positive outcome, the industriousness, performing to get everything just right, is a simple one. It’s more than a “job well done”. It’s an experience of human interaction, working together to produce the finest possible results. Emotions are involved. They run the gamut of exhaustion from hours on end of hard, often tedious work, to exhilaration at seeing the finished product, a crowning achievement.
This involves more than just “putting the customer first” or the old adage, “the customer is always right”. It is becoming part of each company we work with – being concerned about their smooth operation, their goals, and helping them achieve those goals. Our knowledge and expertise goes beyond the “scope of work”. We push beyond the boundary to do more than what is necessary during each individual customer experience.
Before our customer sees our floor as a finished product, we have to love it. And, yeah, we’re not afraid to say it. We love our customers too and that’s why they keep coming back.

We often get compliments from our customers on what a hard-working, polite, and professional group we have working on our floor projects.
Recently, I had the opportunity to visit a jobsite, which I don’t often get to do since I am working in the office. At the time I visited I found only Rick, one of our Foremen, working alone, intent on carefully and purposefully operating a lumbering beast of a machine. As he maneuvered the planetary diamond grinder inch by inch across the concrete floor, I walked over to say hello. He stopped the machine and with a happy smile greeted me and we talked about how the work was progressing. The rest of the crew had taken a break for a late lunch – a favorite part of the day. Within a few minutes they all returned. Each one entered the warehouse with a smile and happy greeting. A few seconds later, after grabbing goggles, gloves and ear plugs, they got right back to their task intent on a process that has become second nature.
I know the long hours and hard work they put into each floor coating installation. The various skills needed to prepare and resurface a concrete floor are more than menial tasks to them. As I observed them, each person performed a well-honed skill almost gracefully. There was no confusion, no asking what to do next. They worked together like a well-oiled machine. They each cooperate for the good of the whole. They have a united vision of the finished floor. It’s more than just a concrete floor to them. It’s a work of art, an industrial mural on which each of them is proud to affix their signature.
I saw what the customer sees and thought what a great group of people make our company the best it can be. I am personally proud of what they accomplish every day and proud to be a part of it.

Hello Desiree,
We are so happy with the results, the difference in the floors is incredible and has created a positive feeling in the warehouse. Not only is it visually great but the air quality has dramatically improved now that the dust is under control. We are also happy with the crew and how well they worked with us to achieve what we needed in such a short time period. My warehouse team was able to conduct our daily business without any setbacks while the renovation took place. Each member of your crew was very courteous, hard working and showed a professionalism that represented your company as a high end provider. I would not only use your service again but be more than happy to refer you to anyone looking to obtain this kind of service. Please feel free to use this information on your website including the before and after pictures.

Best Regards,
Omar Safi
Distribution & Logistics Manager
HSM of America, L.L.C.
419 Boot Road
Downingtown, PA 19335
Phone: 610-918-4894
Fax: 610-9184899

Coatings vs. Painting - the Great Divide. This is a really good question that was asked by a fan on our Facebook page. Painting Contractors usually work on interior and exterior walls, ceilings, trim, metal surfaces, etc. Concrete Floor Coatings applicators, like us, primarily apply resinous coating products to interior floor surfaces and sometimes interior vertical surfaces. For instance, we are presently on a project at Martin’s Famous Pastry Shoppe (you know, where they make those delicious potato rolls) that includes walls where the coated floor surface is continued up the wall to make it easy to clean and more durable. This is especially important since the area is used for washing pastry mixers. So if you have a concrete floor we will be happy to “coat” it.