We meet the most interesting people every day. We get to see the heart of all sorts of industries. We get an education beyond classroom lectures. Who are we? Hi-Tech Concrete Coatings, Inc. the best little floor coating company in PA, dare I say, the country!
We have an avid interest in floors, concrete floors to be exact. We analyze, repair, resurface, coat, or polish millions of square feet. We have stepped foot on floors in so many amazing places – like manufacturing plants, food and beverage plants, pharmaceuticals, warehouses, auto services, aircraft hangars – those gorgeous jets look fabulous on our glossy white floors. There’s soda, beer, candy, snacks, snack wrappers, pretzels, medicine, medicine bottle mfg, bakeries, tires, guitars, cosmetics, electronics, and wind turbines – whew, the list goes on and on. We have even coated floors at the US Capitol Building and another big one we can’t even tell you about. But if you call us we’ll be glad to let you know.
Having access to such a variety of buildings in the Mid-Atlantic and Capital Cities regions offers quite an education on the infrastructure of all types of industries. It’s amazing to see the internal processes that produce the things we purchase and consume every day. Amazing stuff and best of all, our floors are there helping to make life comfortable. Our floor surfaces are safe, attractive, easy to maintain and comply with requirements necessary for LEED certified high performance green facilities. Take a step and give us a call.
Archive for May, 2010
Step Foot On Our Floors
Saturday, May 1st, 2010We LOVE Our Customers!
Saturday, May 1st, 2010Can we say that? Can an emotion be attached to the customer experience?
We often hear and crave feedback on how we performed after a project is completed, or even praise while a job is in progress. The feeling we get is motivating and satisfying. Emotions are stirred when we hear good things about our work and the people on our team.
The reason for the positive outcome, the industriousness, performing to get everything just right, is a simple one. It’s more than a “job well done”. It’s an experience of human interaction, working together to produce the finest possible results. Emotions are involved. They run the gamut of exhaustion from hours on end of hard, often tedious work, to exhilaration at seeing the finished product, a crowning achievement.
This involves more than just “putting the customer first” or the old adage, “the customer is always right”. It is becoming part of each company we work with – being concerned about their smooth operation, their goals, and helping them achieve those goals. Our knowledge and expertise goes beyond the “scope of work”. We push beyond the boundary to do more than what is necessary during each individual customer experience.
Before our customer sees our floor as a finished product, we have to love it. And, yeah, we’re not afraid to say it. We love our customers too and that’s why they keep coming back.
I Saw What Our Customers See
Saturday, May 1st, 2010We often get compliments from our customers on what a hard-working, polite, and professional group we have working on our floor projects.
Recently, I had the opportunity to visit a jobsite, which I don’t often get to do since I am working in the office. At the time I visited I found only Rick, one of our Foremen, working alone, intent on carefully and purposefully operating a lumbering beast of a machine. As he maneuvered the planetary diamond grinder inch by inch across the concrete floor, I walked over to say hello. He stopped the machine and with a happy smile greeted me and we talked about how the work was progressing. The rest of the crew had taken a break for a late lunch – a favorite part of the day. Within a few minutes they all returned. Each one entered the warehouse with a smile and happy greeting. A few seconds later, after grabbing goggles, gloves and ear plugs, they got right back to their task intent on a process that has become second nature.
I know the long hours and hard work they put into each floor coating installation. The various skills needed to prepare and resurface a concrete floor are more than menial tasks to them. As I observed them, each person performed a well-honed skill almost gracefully. There was no confusion, no asking what to do next. They worked together like a well-oiled machine. They each cooperate for the good of the whole. They have a united vision of the finished floor. It’s more than just a concrete floor to them. It’s a work of art, an industrial mural on which each of them is proud to affix their signature.
I saw what the customer sees and thought what a great group of people make our company the best it can be. I am personally proud of what they accomplish every day and proud to be a part of it.
Good Report From HSM of America, LLC, Downingtown PA
Saturday, May 1st, 2010Hello Desiree,
We are so happy with the results, the difference in the floors is incredible and has created a positive feeling in the warehouse. Not only is it visually great but the air quality has dramatically improved now that the dust is under control. We are also happy with the crew and how well they worked with us to achieve what we needed in such a short time period. My warehouse team was able to conduct our daily business without any setbacks while the renovation took place. Each member of your crew was very courteous, hard working and showed a professionalism that represented your company as a high end provider. I would not only use your service again but be more than happy to refer you to anyone looking to obtain this kind of service. Please feel free to use this information on your website including the before and after pictures.
Best Regards,
Omar Safi
Distribution & Logistics Manager
HSM of America, L.L.C.
419 Boot Road
Downingtown, PA 19335
Phone: 610-918-4894
Fax: 610-9184899